SAP Service Cloud
Strengthening customer relations through digitalised end-to-end service processes.
Strengthening customer relations through digitalised end-to-end service processes. Completely re-focus your customer service with SAP Service Cloud. Introduce your customers to a consistent experience across all channels, allow your service employees easy access to comprehensive, contextual information – even on a mobile basis – and give your service managers real-time insights into the service of your call centre and sales force.
SAP Service Cloud offers you
Service Ticket Intelligence
Thanks to the Machine Learning application for the SAP Service Cloud, service requests that, for example, are received via e-mail or social media channels are automatically analysed, categorized and forwarded to the appropriate service representative. This not only saves a great deal of time, but also reduces the potential for frustration in your customers
Added value through the Internet of Things materialises only if the IoT data can be connected with existing master and transaction data and is integrated in existing processes. When correctly implemented and tailored, IoT-generated data provides insights that not only increase its added value, but also improve the customer experience.
SAP Asset Intelligence
Using the SAP Asset Intelligence Network, even more efficient and even more seamless processes can be achieved by exchanging information from manufacturers, service providers and plant operators based on the Cloud for the first time within a single platform easily, directly and in a standardized manner.
Support automation helps to diagnose and eliminate problems preventively with connected devices. This not only guarantees a reduction of maintenance and servicing costs, but also facilitates the design of much more efficient processes.
Thanks to the “Crowd Service” solution of Core-systems , you can set up user-specific platforms for targeted and fast resource searches together with the customer. Build up your service team from your own proven and reliable service specialist network. Simply draw on the skills and qualifications of service providers to offer the customer the best possible professional service.