Salesforce

Salesforce Service Cloud

Salesforce is a cloud-based customer relationship management (CRM) platform helping businesses to manage customer relationships better and increase efficiency. As businesses of all sizes seek to streamline operations and cut costs, Salesforce services can provide the necessary tools to achieve these goals.

With the help of our Salesforce services, companies can optimize their operations and make improvements in areas such as customer service, sales, and marketing. We provide end-to-end Salesforce service to improve overall efficiency with increased automation and streamlined processes. With years of experience in Salesforce services, you can trust us as we make sure your business is running effectively.

Consulting

Our team offers comprehensive consulting to effectively utilize salesforce services:

  • To enable you to identify areas where systems and processes can be improved to increase productivity and reduce overall costs.
  • Provide a holistic approach to every aspect of your business from customer relationship management (CRM) to data analysis and more.
  • Creating solutions tailored specifically to your needs. This includes creating custom reports and dashboards and developing automation strategies for efficient workflows.

Implementation

DigiHelic offers a wide variety of Salesforce services tailored to fit any business need. We ensure the successful implementation of the Salesforce environment for your business, by providing:

  • Access to powerful CRM and data analytics capabilities to help you make better decisions, track customer relationships, and improve processes.
  • Leveraging integrations to take advantage of the data across different systems to gain a complete view of their customers.

 

Customization

We are committed to providing our clients with a personalized experience by delivering high-quality customizations maximising sales processes and increasing productivity, by catering to:

  • Salesforce objects and fields, designing custom forms and creating custom integrations with other tools or systems.
  • Automating workflows and processes.
  • Adding features or functionality as needed.
  • Developing custom apps and dashboards.
  • Tracking customer data from multiple sources in one place.

Integration

DigiHelic is a Salesforce integration expert that provides

  • Data migration, customization and support.
  • Data synchronization between Salesforce and other systems, such as ERP solutions or eCommerce platforms.
  • With this integration in place, businesses can access real-time information about customers and their interactions across multiple channels. It allows companies to respond to queries or provide improved product recommendations.

Support

DigiHelic is the premier provider of Salesforce support and services. Our team of certified professionals are well-versed in Salesforce, ensuring that your business will get the highest level of Salesforce expertise.

We offer comprehensive support for all aspects of Salesforce, including:

  • Customization, Implementation, Training, and Maintenance.
  • Customize each project, to ensure your clients are met with quality and results.
  • Provide technical assistance to ensure your system is running smoothly at all times.

Testing and QA

DigiHelic is an industry leader in providing testing and quality assurance (QA) services for salesforce and its applications.

  • Detailed performance diagnostics
  • Automated bug tracking
  • Custom scripting
  • Release management support — all with a focus on quality control.
  • With our years of experience, we have established a reputation as the go-to provider for complete end-to-end software testing solutions that are tailored to meet our customer needs.

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