Privacy Policy

1. Company Information

DigiHelic Solutions Pvt. Ltd.
FL C-15, Jijai Nagri, Borate Farms,
Kothrud, Pune – 411038, Maharashtra, India

Email: info@digihelic.com
Website: www.digihelic.com

DigiHireAI is an AI-powered recruitment and interview intelligence platform developed and managed by DigiHelic Solutions Pvt. Ltd.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Website visitors
• Clients and prospective clients
• Job applicants and candidates
• Recruitment partners
• Vendors and consultants
• Users of DigiHireAI and other DigiHelic platforms
• Mobile and web application users
• Marketing and communication recipients

This policy applies to all services offered by DigiHelic including:

• AI-powered recruitment solutions
• Staffing and recruitment services
• ERP consulting services
• Cloud and digital transformation services
• SaaS products and portals
• Software development solutions
• Video interview and candidate evaluation platforms

3. Information We Collect

We may collect personal, professional, technical, and business-related information.

A. Personal Information

This may include:

• Full name
• Email address
• Phone/mobile number
• Company name
• Job title/designation
• Address/location
• Profile photographs
• Government or identification details where legally required

B. Recruitment & Candidate Information

When candidates or recruiters use DigiHireAI or recruitment-related services, we may collect:

• Resume/CV details
• Employment history
• Educational qualifications
• Skills and certifications
• Interview schedules
• Assessment responses
• Candidate feedback
• AI-generated evaluation reports
• Video and audio interview recordings
• Transcripts and communication responses
• Interview interaction analytics

C. Technical & Usage Information

We may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Time zone
• Login information
• Usage activity
• Cookies and analytics data
• Session activity and behavioral insights

D. Communication Information

We may collect information shared through:

• Contact forms
• Demo requests
• Email communication
• Customer support
• Marketing inquiries
• Social media interactions
• Surveys and feedback forms

4. How We Use Information

We use collected information for legitimate business and operational purposes, including:

• Delivering products and services
• Recruitment and candidate evaluation
• Conducting AI-assisted interviews and assessments
• Client onboarding and engagement
• Responding to inquiries and support requests
• Product development and enhancement
• Service personalization
• Communication and notifications
• Analytics and performance optimization
• Marketing and promotional activities
• Fraud detection and cybersecurity monitoring
• Legal, contractual, and regulatory compliance

5. AI, Automation & Interview Intelligence

Certain DigiHelic platforms including DigiHireAI utilize Artificial Intelligence (“AI”), automation technologies, machine learning models, and analytics tools.

These technologies may:

• Analyze candidate responses
• Generate interview summaries
• Create evaluation reports
• Assist screening processes
• Identify communication patterns
• Support recruiter decision-making
• Improve hiring efficiency and consistency

AI-generated outputs are intended solely as decision-support tools and must not be considered the sole basis for hiring or employment decisions.

Final recruitment and employment decisions remain the responsibility of employers, recruiters, or authorized hiring personnel.

6. Video, Audio & Biometric-Related Processing

Where applicable, DigiHireAI may process:

• Video interview recordings
• Audio responses
• Speech-to-text transcripts
• Candidate interaction patterns
• Communication behavior analytics

Such processing is performed exclusively for recruitment, assessment, verification, training, quality control, platform enhancement, or security purposes.

We do not intentionally use facial recognition for identity surveillance or unrelated profiling activities unless explicitly disclosed and legally permitted.

7. Candidate Consent

By submitting applications, resumes, interview responses, assessments, or related information through DigiHireAI or associated recruitment platforms, candidates acknowledge and consent to:

• Collection and processing of submitted information
• AI-assisted evaluation and analysis
• Sharing of profiles with authorized recruiters or employers
• Storage of recruitment-related records for operational purposes

Candidates are responsible for ensuring that all submitted information is lawful, accurate, and authorized for sharing.

8. Cookies & Tracking Technologies

Our websites and platforms may use:

• Cookies
• Pixels
• Analytics tools
• Session tracking technologies

These technologies help us:

• Improve user experience
• Understand platform usage
• Enhance performance
• Analyze traffic and engagement
• Support marketing and advertising campaigns

Users may modify browser settings to disable cookies, though certain features may not function properly.

9. Data Sharing & Disclosure

We do not sell personal information.

We may share information with:

• Authorized clients and employers
• Recruitment partners
• Cloud hosting providers
• Technology vendors
• AI and analytics service providers
• Legal or regulatory authorities
• Internal employees and authorized personnel
• Business partners supporting service delivery

All third parties are expected to maintain reasonable confidentiality and security protections.

10. International Data Transfers

As DigiHelic serves global clients and users, information may be processed, transferred, or stored outside India.

Where international data transfers occur, we implement commercially reasonable safeguards and contractual protections consistent with applicable laws and industry standards.

11. Data Retention

We retain information only for as long as necessary for:

• Recruitment processes
• Service delivery
• Client obligations
• Operational requirements
• Legal and compliance purposes
• Dispute resolution
• Security monitoring

Data may subsequently be securely deleted, anonymized, or archived.

12. Information Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information against:

• Unauthorized access
• Misuse
• Alteration
• Disclosure
• Destruction
• Cybersecurity threats

However, no system, network, or electronic transmission can be guaranteed to be completely secure.

13. Your Rights

Subject to applicable laws, individuals may request:

• Access to personal information
• Correction or updates
• Deletion of information
• Withdrawal of consent
• Restriction of processing
• Objection to certain processing activities
• Data portability where applicable

Requests may be submitted to:
info@digihelic.com

We may require identity verification before processing requests.

14. Third-Party Websites & Services

Our platforms may contain links to third-party websites or integrations.

DigiHelic is not responsible for:

• Third-party privacy practices
• External website content
• Third-party security standards
• External services not operated by us

Users should review third-party privacy policies independently.

15. Marketing Communications

We may send:

• Product updates
• Service announcements
• Marketing communications
• Event invitations
• Promotional messages

Users may opt out of marketing communications at any time using unsubscribe links or by contacting us.

16. Children’s Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from minors without appropriate authorization.

17. Compliance & Legal Basis

DigiHelic aims to maintain reasonable privacy and data protection practices in accordance with:

• Applicable Indian laws
• Information Technology Act provisions
• Reasonable security practices
• Client contractual obligations
• Internationally recognized privacy principles where applicable

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Updated versions will be posted on this page with revised effective dates. Continued use of our services after changes constitutes acceptance of the revised policy.